FREE SHIPPING ON ALL ORDERS OVER $20

Clothing Exchange

How it works

Recycle your unwanted clothes and receive store credit towards your new wardrobe.

1. Package your items

Place your items in suitable packaging. If you don't have anything, we can send you a satchel for free

2. Fill out a form

Fill out our exchange form and receive a prepaid postage label within 24 hours

3. Send it off

Drop the parcel off at your nearest post office

4. Get credit upfront

Get store credit as soon as your items have been processed

Why Choose Us?

It’s Simple

Just fill out a form and send off your preloved clothes for free

Get Store Credit upfront

Don’t wait for your items to sell before you get credit

It’s Sustainable

Giving your clothes a second life extends the garment’s lifespan and reduces what goes to landfill

Quality Standards

No Alterations

Including altered material or missing labels

No Damage

Including stains, tears, rips, holes or missing parts

No Major Signs of Wear

Including pilling, fading, stretching or shrinking

No Unbranded Items

Including missing labels or home-made garments

Exchange Rate

Selling PriceYour Credit Payout
$5.00 – $19.9910% – 20%
$20.00 – $49.9920% – 30%
$50.00 – $99.9930% – 50%
$100.00 – $199.9950% – 70%
$200.00+70%

Exchange Checklist

Need more information? See our FAQs below

FAQs

We currently only accept women’s clothing. We don’t accept underwear, swimwear, wedding dresses, accessories, bags or shoes.

When sending items, ask yourself if you would still wear that garment or give it to a friend.

To be accepted, items must be:

  • Clean, freshly washed and free of odour
  • From a name brand
  • In good, wearable condition
  • Unaltered, with brand and sizing labels attached

We do not accept:

  • Items with stains or odours
  • Items with pilling or fading
  • Items that have been shrunk, stretched or altered
  • Items with tears, rips, holes or snags
  • Items with missing or broken parts
  • Items that are missing brand or size labels
  • Fake or counterfeit items
  • Unbranded or home-made items

We accept all adult size clothing. We aim to have a wide range of sizes on our site and stock clothing for all bodies.

The parcel you send to us should be no larger than 55cm x 55cm x 30cm.

Once your prepaid shipping label has been sent, you have 5 business days to take it to your nearest post office.

If it has been more than 5 business days but you’d still like to complete an exchange, you’ll need to request a new shipping label by filling out the Exchange Form again.

Once we have received and processed your items, you will be emailed a store credit voucher. This store credit does not expire.

Once we receive your parcel, we will process your items. This includes inspecting, photographing, pricing and listing each item we consider suitable for sale. This may take up to 3 weeks.

Store credit cannot be redeemed for cash.

When you fill out the exchange form, you may elect to have your unaccepted items:
  • Recycled – This is where we deal with the items as we see fit. This may include, donating to charities, recycling or upcycling
  • Returned to you for an additional fee – This fee will cover shipping and processing costs

No, you cannot receive your items back once they have been accepted and you have received your store credit.

We consider a number of factors when determining a listing price, including:
  • Estimated Retail Price (ERP)
  • Brand
  • Seasonality
  • Quality and condition

You can elect to receive store credit for your parcel or donate to charity. If you select the donate option, we will donate $15 per parcel on your behalf. Our current charities include:

World Wide Fund for Nature Australia (WWF)

An organisation that works to protect endangered species and habitats, meet the challenge of climate change, and build a world where people live in harmony with nature.

OzHarvest

A food rescue organisation that helps relieve hunger and combat food waste. They collect quality excess food from commercial outlets and deliver directly to more than 1000 charities who support people in need across Australia.

The Smith Family

An independent children’s charity helping disadvantaged Australian children to get the most out of their education, so they can create better futures for themselves.

See our Clothing Exchange Terms for full terms and conditions

WANT 10% OFF?

Subscribe to our newsletter and get 10% off your next purchase!


By subscribing, you agree to our Terms of Service and Privacy Policy.


Mottainai Clothing is a sustainable second hand clothes and online thrift shop based in Australia.
© 2020 Mottainai Clothing. All Rights Reserved

Shopping cart

0

No products in the cart.

Want 10% off?

Subscribe to our newsletter to get 10% off your next order, plus the latest updates, deals and more!





Don't worry, we promise not to spam you!

By subscribing, you agree to our Terms of Service and Privacy Policy.