Contact Us and General Questions
Browsing and Choosing Your Product
Products can be found using keywords in the ‘search bar’. To access the ‘search bar’, click on the magnifying glass icon at the top right of your screen or on the main menu if you’re using our mobile site.
Measurements are provided in the product description of our items. You can check out how we measure an item by clicking on the Measurement Guide button on any product page. Measurements of the model an item is displayed on are also provided in the Measurement Guide.
If an item is marked ‘reserved’ it’s in another customer’s cart. If the potential buyer removes it from their cart or they don’t checkout within the 8 hour limit, the item will become available again for other customers to purchase.
We try to process your order as quickly as possible so once your order has been placed it’s not usually possible to make any changes. However, if you contact us before your order has been packaged and sent, we will do our best to assist. Any requests cannot be guaranteed.
For standard shipping, orders are typically delivered within 1-10 business days depending on location.
For express shipping the estimated delivery time is 1 day. Depending on your location, it may take longer.
Our orders are delivered by either Australia Post or Sendle.
If your parcel was sent with Australia post, check your delivery time estimate or if your suburb is covered by the Express Post delivery network here. We send from ROSEBUD, VIC 3939.
If your parcel was sent with Sendle, check your delivery time estimate here. We send from ROSEBUD, VIC 3939.
Your parcel will be ‘Returned to Sender’ if you do no organise re-delivery or pick it up from the Post Office or Collection Point in time.
If your parcel is returned to us, you’ll receive a refund minus any shipping costs you paid.
The process of delivering a parcel emits carbon dioxide into the atmosphere which has negative environmental impacts.
Being carbon neutral means there is no net release of carbon dioxide into the atmosphere. The carbon dioxide emissions associated with parcel delivery are cancelled out by supporting carbon offset projects that reduce greenhouse gas emissions. These projects might restore forests, preserve habitats of native species or replace old equipment with more efficient technology.