FREE SHIPPING ON ALL ORDERS OVER $35

Contact Us and General Questions

You can contact us at info@mottainaiclothing.com.au or through our Contact Us page.

Browsing and Choosing Your Product

Products can be found using keywords in the ‘search bar’. To access the ‘search bar’, click on the magnifying glass icon at the top right of your screen or on the main menu if you’re using our mobile site.

Measurements are provided in the product description of our items. You can check out how we measure an item by clicking on the Measurement Guide button on any product page. Measurements of the model an item is displayed on are also provided in the Measurement Guide.

‘ERP’ stands for Estimated Retail Price. It represents an approximation of the recommended retail price of a product of similar design, material and quality sold elsewhere.

Shopping Basket

Once added to your cart, items will remain for 8 hours.

If an item is marked ‘reserved’ it’s in another customer’s cart. If the potential buyer removes it from their cart or they don’t checkout within the 8 hour limit, the item will become available again for other customers to purchase.

At any given time, you are able to hold up to 20 items in your cart.

Payment

Our prices are in Australian dollars (AUD).

  1. Add items to your cart.
  2. View cart.
  3. Add code then click “Apply Coupon”. The discount should be applied instantly.
  4. Proceed to checkout.
We accept Credit and Debit Card payments as well as Paypal.

Order

We try to process your order as quickly as possible so once your order has been placed it’s not usually possible to make any changes. However, if you contact us before your order has been packaged and sent, we will do our best to assist. Any requests cannot be guaranteed.

Shipping

Once your order has been shipped, you will receive an email with your tracking number and a link to track your order.

Within Australia:

  • Standard shipping is free for all orders over $35.
  • For orders under $35, standard shipping is a flat rate of $6.95.
  • For express shipping we charge a flat rate of $10.95.

New Zealand:

  • For standard shipping we charge a flat rate of $14.95.
  • For express shipping we charge a flat rate of $24.95.

If you haven’t received your order within ten business days since your shipping confirmation email, please contact us at info@mottainaiclothing.com.au or through our Contact Us page.

We currently deliver to Australia and New Zealand only 

For standard shipping, orders are typically delivered within 1-10 business days depending on location.

For express shipping the estimated delivery time is 1 day. Depending on your location, it may take longer.

Our orders are delivered by either Australia Post or Sendle.

If your parcel was sent with Australia post, check your delivery time estimate or if your suburb is covered by the Express Post delivery network here. We send from ROSEBUD, VIC 3939.

If your parcel was sent with Sendle, check your delivery time estimate here. We send from ROSEBUD, VIC 3939.

Your parcel will be ‘Returned to Sender’ if you do no organise re-delivery or pick it up from the Post Office or Collection Point in time.

If your parcel is returned to us, you’ll receive a refund minus any shipping costs you paid.

The process of delivering a parcel emits carbon dioxide into the atmosphere which has negative environmental impacts.

Being carbon neutral means there is no net release of carbon dioxide into the atmosphere. The carbon dioxide emissions associated with parcel delivery are cancelled out by supporting carbon offset projects that reduce greenhouse gas emissions. These projects might restore forests, preserve habitats of native species or replace old equipment with more efficient technology.

We only use delivery services that are committed to carbon neutral delivery. Visit both Sendle and Australia Post for more information on how they offset.

Clothing Exchange

For more information and FAQs, please visit our Clothing Exchange page. FAQs can be found at the bottom of the Clothing Exchange page.

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Mottainai Clothing is a sustainable second hand clothes and online thrift shop based in Australia.
© 2020 Mottainai Clothing. All Rights Reserved

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