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Last updated: 30/07/2020

Change of Mind Returns

‘Change of Mind’ refers to purchases you have made in error such as items that don’t fit the way you would like, unwanted gifts or ordering the wrong item.

You have 10 days after receiving your order to return your items. To be eligible for a return, items must be in the same condition in which you received them (‘New with Tags’ items must be returned with original tags attached).

Returned items will be credited back to you for the full amount of the purchase price in the form of an online store credit coupon. Original shipping charges will not be credited when returning items.

Once your return is received and inspected, we will notify you of the approval or rejection of your return. If your return is approved, you will be emailed your store credit coupon.

Faulty Returns

If you receive an incorrect or faulty item, please fill out our Faulty Return Form as soon as possible.

Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

If you are returning an incorrect or faulty item we will pay for the cost of the return postage. Once the item has been received and reviewed, you will receive a refund for the full amount of the purchase price. If you are returning your full order, your original shipping charges will also be refunded.

The refunded amount will be credited back using the original payment method.

Shipping

After you have filled out a return form, we will provide you with a prepaid return shipping label.

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    Mottainai Clothing is a sustainable second hand clothes and online thrift shop based in Australia.
    © 2020 Mottainai Clothing. All Rights Reserved

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