FREE SHIPPING ON ALL ORDERS OVER $35

Buying preloved garments shouln’t mean you have to be any less satisfied with your purchase. If you are unhappy or change your mind about your order, simply send the items back and we’ll exchange them for store credit.

Please refer to our Returns Policy for full terms and conditions.

For Change of Mind Returns within Australia:

  1. Fill out our Return Form.
  2. Check your inbox, you’ll receive your free domestic return label within 24 hours.
  3. Print your label.
  4. Re-wrap the items
  5. Attach your label
  6. Go to your closest Post Office and return for free.
If you have a faulty item, Please fill out the Faulty Return Form.
 
For returns outside Australia:
If you’re returning an order from New Zealand, the return shipping cost is at the expense of the customer, unless faulty. Please contact us to start a return.

Your return will be accepted if the returned items are:

  • Sent back within 10 days of receiving your parcel.
  • In the condition they were sent in (items that are ‘New with Tags’ must have original tags still attached).

If your return doesn’t meet the requirements, your package can be sent back to you. You will be responsible for shipping costs.

Return postage from anywhere in Australia is free of charge. The cost of return postage for international orders is at the expense of the customer, unless faulty.

Items must be returned back to us within 10 days of receiving your order.

Once we have received your package, please allow us up to 5 business days to process your return.

Our store credit coupons have no expiry.

We do not offer refunds for change of mind returns. However, we do offer store credit coupons with no expiry.

If you receive an incorrect item or an item that is not as described, please fill out the Faulty Return Form and we will resolve the matter as quickly as possible.

Please make sure you collect your parcel from the post office. If a parcel is returned back to us, you will be responsible for the new postage costs.
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Mottainai Clothing is a sustainable second hand clothes and online thrift shop based in Australia.
© 2020 Mottainai Clothing. All Rights Reserved

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